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Frequently asked questions (FAQ)

Simply click on the questions to find out more, or send us an email.

    • Why GLUTO? Straight to the point reasons

      You will win more, more often - is the short reason why members continue to choose GLUTO, coupled with its superior customer service, easy to use interface, leading edge design and functionality.

      Spend a minute or two to learn more about the benefits, both in terms of prize money and practicality, of being a GLUTO lottery syndicate member in our Why GLUTO section.

       

    • What is a GLUTO lottery syndicate?

      A GLUTO lottery syndicate is a group of people making a joint effort to win the various cash prizes available in the EuroMillions lottery. As a result of playing together, their chances of winning are 3600% (36 times) greater. 

      GLUTO's two EuroMillions Lottery syndicates are Beta & Alpha. Below is a comparison of the two syndicates:

      Syndicate structure and prizes

      Each Beta and Alpha syndicate consists of 54 shares, of which members can buy from one to all 54 shares.

      The cash prizes are divided equally between the shares in a syndicate. As such, the more shares you have, the more cash you win.

      One of the main differences between Beta and Alpha syndicates is that Beta members receive a 50% cash prize bonus. In other words, Beta members receive 50% higher prize pay outs than Alpha members.


       

    • Why play in a GLUTO lottery syndicate?

      The answer is very simple; you win more, more often!

      With GLUTO, your chances of winning are increased by 3600% and you win up to 6 times more cash!

      Start winning the EuroMillions Lottery, not just playing it!

       

    • What are the basic member requirements?

      There are three basic requirements: (1) you must be minimum 18 years old, (2) be legally competent and (3) act in accordance with the local laws of your country of residence.

      Please study our terms & conditions for full insight.

    • What is the EuroMillions lottery?

      The EuroMillions is a pan-European government controlled lottery available in 9 European countries. Draws take place every Friday at 21.00 (CET) from two sets of balls, main and bonus (known as star) numbers.

      The EuroMillions lottery prize structure

      The winning combination is made up of 5 main numbers (1 to 50) and 2 Lucky Star numbers (1 to 9).

      When playing on your own, you will have to match all 7 numbers drawn to win the jackpot, but with GLUTO you only need to match the 5 main numbers - see all your benefits.

      Learn more about the EuroMillions.

    • Alpha or Beta, which should I choose?

      There are a number of advantages to becoming a Beta syndicate member, such as receiving a 50% cash prize bonus, weekly account status SMS, plus unlimited and free access to our Lotto Insights™ functions etc.

      Alpha membership is our low cost alternative. Both memberships increase your chance of winning by 3600%.

      Visit our product comparison section to learn all the advantages of becoming a GLUTO lottery syndicate member.

    • How does GLUTO guarantee the 2 Lucky Star numbers?

      There is no hocus pocus, no special calculations or formulas – a lottery is a numbers game, it is about combinations and statistics, and the ’key’ to winning is by participating with as many rows and combinations as possible.

      GLUTO's appeal is universal, making it possible to participate with thousands of rows and combinations.

      In other words, our syndicates play every single possible Lucky Star combination, therefore enabling our members to win more, more often.

      Find out which of our lottery syndicates is right for you.

    • Which numbers will the GLUTO lottery syndicate play?

      In the Beta syndicate, the numbers are chosen by the members using a simple voting system. The numbers played in the Alpha syndicate are random, chosen by our systems.

      Increase your influence on the numbers played

      Beta syndicate members can suggest a set of 5 numbers and vote, with one vote given per syndicate share. If you have two Beta shares your vote will count double.

      In a Beta syndicate there is a total of 54 shares. You can purchase from just one to all 54 shares. Each share is given one vote! The more shares you have the more influence you have on the numbers chosen for the syndicate.

      Both the Beta and Alpha syndicates increase your chance of winning by 3600%.

    • For how long will I have to play?

      You will probably want to play with GLUTO for a very long time, but you are only required to be a syndicate member for a minimum of just four weeks.

      As such, when joining a GLUTO lottery syndicate, you will need to commit to and pay four weeks in advance – Alpha members pay 4 x 5 euro (20 euro in total), Beta members 4 x 8 euro (32 euro in total).

      Find out the benefits of Beta syndicates compared to Alpha.

      Bank transfers; when paying via credit card the minimum membership period is just four EuroMillions draws, when choosing bank transfer the period is 12 draws.

    • How do I get started?

      Choose your preferred GLUTO lottery syndicate, Beta or Alpha, from the main page and follow the simple steps - you are just two minutes from winning the EuroMillions, not just playing it.

      The Beta syndicate has a lot of advantages, the most important is the 50% cash prize bonus, while you also receive free and unlimited access to our Lotto Insights™ functions.

      The Alpha syndicate is our low cost alternative. As with the Beta syndicate, your chances of winning are increased by 3600%.

      Visit our product comparison section for detailed information.

    • 3600% greater chance of winning! How is this possible?

      To win the EuroMillions Lottery jackpot, players must match the 5 main numbers (from 1 to 50) and the 2 Lucky Star numbers (from 1 to 9), making it extremely difficult to win.

      Playing the EuroMillions with GLUTO actually increases your chances of winning by 3600%. This is possible as we guarantee to match the 2 Lucky Star numbers, meaning that the syndicate only has to focus on the 5 main numbers.

       

       

       

       

       

       

       

       

       

       

       

      Win with just 1 number, only with GLUTO

      An added benefit for GLUTO syndicate members is that you will win a cash prize by matching just 1 main number - this is not possible when playing on our own - but as we always guarantee the two Lucky Star numbers, you will win a cash prize by matching just 1 main number. See all prize combinations.

    • How much do I win?

      GLUTO lottery syndicates consist of 54 shares. The prizes are divided equally amongst the 54 shares. For example, if the syndicate wins €54 million, each share receives €1 million.

      You can buy from one to all 54 shares in a syndicate - the more shares you have, the greater your share of the prize. Prizes are paid out immediately after the draw.

      Get 50% cash prize bonus

      Did you know that Beta members receive a 50% cash prize bonus? Using the example above a Beta member would win €1,500,000 euro instead of just €1 million.

      To learn all the benefits of being a Beta member visit our syndicate comparison section.

       

    • How do I receive a 50% cash prize bonus?

      Only by playing as part of GLUTO's Beta syndicate, can you receive a 50% cash bonus on top of your winnings.

      GLUTO aims to make more people winners, more often and so the Beta syndicate has been designed to enable players to maximize their winnings.

       

    • How do I collect my winnings?

      It is very easy, convenient and fast to transfer cash prizes from your my.Gluto account to a bank account or credit card. Prizes are instantly available.

      1. Simply enter your email and password to log in to the secure and encrypted part of GLUTO (my.Gluto)
      2. Choose 'Account & Finance' from the menu
      3. Enter the amount you wish to transfer and follow the next simple steps

      That is all there is to it! Easy, convenient and fast - or in other words, difficult made easy!

    • How quickly do I receive my winnings?

      Processing the winnings to your internal my.Gluto account begins immediately after the draw has been made.

      Any pay out request made by the member will be processed once GLUTO has received the full amount from the authorities (usually within a few days of the draw).

      To view winnings and your current account balance simply log in to my.Gluto by entering your email and password.

    • Do I need to pay tax on my winnings?

      The EuroMillions lottery does not withhold taxes, and all prizes are paid out in one lump sum.

      Please contact your local authority with tax related questions.

    • Any restrictions on where I can have my winnings transferred?

      We will transfer your winnings in accordance with the international credit card scheme regulations by reimbursing your credit card or bank account.

      Should you have paid via bank transfer, winnings can be paid out to any bank account of your choice.

      However, should your request be deemed illegal or outside the realms of local regulation, we will contact you personally to ensure your winnings are transferred in a legal and professional manner.

    • What if my local currency is not the Euro?

      No problem. All winnings are collected by us from the lottery authorities and then paid out in Euros to your bank account or credit card.

      Should the Euro not be your local currency, you will receive what is determined the equivalent amount in your local currency by your bank, as they will take care of all the necessary currency exchange.

    • Do I remain anonymous even if I win the jackpot?

      Yes, we do not publish the names of GLUTO winners without their authority. Jackpot winners will be contacted directly to determine whether or not they wish to make their success public.

      Those who do wish to make their success public, we will help them communicate this through the GLUTO website.

    • What payment options do I have?

      You can use credit cards (VISA or MasterCard) or make a normal bank transfer.

      Bank transfer: During the order process you will be given our bank account details. As soon as we receive your deposit your syndicate membership will be activated.

    • Credit card security

      Your credit card details are protected using the highest possible encryption standards available (guaranteed by a up to 256-bit SSL certificate from VeriSign). The VeriSign logo on our site confirms this.

      Besides from encryption the payment is a transaction between your bank and ours. In other words, GLUTO is never given access to your credit card information.

      Safety tip; With GLUTO, you will never be asked for your pin code, and you should never reveal this to anyone or enter it on any website.

    • How do I end my subscription?

      You must unsubscribe at least 15 days prior to the last draw date of your current subscription period.

      In other words, you participate in a minimum four consecutive EuroMillions draws once your membership begins. If you want to unsubscribe you need to do so 15 days before the last draw.

      Log in to your my.Gluto (using your email and password) to see the last draw date of your current membership period, or consult our order confirmation sent to your email.

      The small print; The subscription period depends on the (1) renewal interval and (2) payment method you chose during the ordering process.

      A subscription runs for a minimum of four weeks when paying via credit card, or 12 weeks if you chose bank transfer.

    • Forgot your password?

      If you have forgotten your password, you will have to create a new one. Your old password will not be resent to you..

      To create a new password please provide our system with (1) your email address (used with GLUTO), select your (2) security question and enter the (3) answer to the security question.

      Within a few minutes you will receive an email with a link to reset your password.

    • I have forgotten my security question / answer

      If so, send us an email. Please provide as many details about your GLUTO account as possible, as we will need to identify you as the rightful holder of the account.

    • Does GLUTO actually buy the lottery tickets?

      We do buy the tickets and therefore relieve you of the hassle of doing so, while also giving you peace of mind that you do not miss out on a single lottery draw.

    • What exactly is my.Gluto?

      my.Gluto is your personal GLUTO page.

      There you can view your syndicates, make prize pay outs, start using our Lotto Insights™ features etc. Access is given by entering your email and password.

    • Active members explained

      Active members

      • Those who participate in either a Beta and/or Alpha syndicate.

      In-active members

      • Those who have only signed up with GLUTO, but are not participating in either a Beta and/or Alpha syndicate,
      • Those who have unsubscribed, temporarily or permanently, from a Beta and/or Alpha syndicate.
    • What is a referral?

      A referral is a person - friend, family or colleague - who has signed up with GLUTO on your recommendation.

      For every two of your 'referrals' who join a GLUTO lottery syndicate, you will earn an Alpha syndicate share for free - week after week - for as long as your referrals continue to be active members of either an Alpha or Beta syndicate.

    • How many referrals can I have?

      There is no limit to the number of referrals you can sign up with GLUTO - for every two, you will earn an Alpha syndicate share for free - week after week.

      Find out how you can earn syndicate shares worth hundreds of euro.

    • Who can I refer?

      You can refer anyone who is over the age of 18 to GLUTO. Referrals can be people you know like family, friends and colleagues - you may even want to refer people you meet randomly. 

      Just make sure to give them the email address you use with GLUTO- they need to enter it when signing up in order for us to identify your referrals.

      Do feel free to tell your referrals that they will receive a week of membership for free if they enter your email.

    • What if I unsubscribe temporarily?

      Both you and your referrals must be active members in order to receive free shares week after week. If you unsubscribe temporarily, you will not earn syndicate shares for free until you reactivate your membership.

      Once you reactivate your membership, you will again be entitled to earn free shares, as of the next draw.

    • What if I cancel my membership?

      If you wish to cancel your membership with GLUTO, in other words, close your account and user profile, all your referrals will become redundant.

      Should you at a later stage sign up again, you will have to start again and find new referrals.

    • How does GLUTO identify my referrals?

      New members only have to enter the email address of the person referring them - your email address! As such, it is vital that you ask your friends to enter your email address when they sign up - it is really worth it for them and you. Learn more ...

    • Can I receive money instead of shares?

      The more synidcate shares you have, the greater your share of the cash prizes - a basic principle of GLUTO. However, shares cannot be exchanged for money.

    • Why would people enter my email address in the Sign Up process?

      They will enter your email when signing up so that they can receive one week of membership for free. All this is part of the referral process. 

      It is vital that you ask your friends to enter your email address that you use with GLUTO, so we can track your referrals!

    • Play for free sounds great, but how?

      For every two friends you refer to GLUTO who sign up as either Alpha or Beta syndicate members, you will receive a free Alpha share every single week for as long as you have two friends playing.

      Read the details about how to play for free.